If you have any questions about this policy please email me at [email protected]
The data that is collected
Contact information, such as email address and telephone number
Other information relevant to client enquiries
How I use this data
For my internal records
To contact you in response to a specific enquiry and subsequent matters arising
I do not lease, distribute or sell your personal information to third parties unless I have your permission or the law requires me to. Any personal information I hold about you is stored and processed in line with the Data Protection Act 1998.
I will always hold your information securely. To prevent unauthorised disclosure or access to your information I have strong physical and electronic security safeguards. I follow stringent procedures to ensure that I work with all personal data in line with the Data Protection Act 1998.
Data collection and retention of records in practice
Any records relating to clients and their personal data are retained only for as long as necessary for counselling purposes. Such data will normally fall within the following categories
Initial assessment record – a written record of the initial assessment with the client at our first meeting.
Counselling session notes – brief hand-written notes of the key points of each counselling session.
Contact details and digital records of communication with the client (e.g. by email and mobile phone).
Any typed or written records, when not in my immediate possession (e.g. whilst in transit or during counselling sessions) are locked in a secure filing cabinet or similar storage facility with the key kept in a safe remote location and under my control.
Counselling records are retained whilst the client remains my current client and for a period of five years.
In due course all paper-based records are destroyed by shredding. Electronic records are erased using the relevant function within the application so that no accessible records remain on the device in question (e.g. workstation, laptop or server).